OUR PRIVACY POLICY

Effective Date: 01-06-2026

1. Introduction

Frontline Business Solutions Limited("we", "our", "us") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or use our bookkeeping, accounting and financial support services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

2. About Us

Frontline Business Solutions Limited

Registered in England and Wales

Registered Office:
First Floor Swan Building, 20 Swan Street, Manchester, England, M4 5JW

Email:
admin@frontlinebsl.co.uk

Telephone:
07376306590

Website:
www.frontlinebsl.co.uk

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

Identity Information

  • Full name

  • Title

  • Date of birth (where required)

Contact Information

  • Email address

  • Telephone number

  • Postal address

  • Business address

Business Information

  • Company name

  • Company registration number

  • VAT registration number

  • Financial records

  • Accounting records

  • Payroll information

  • Tax information

Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage information

  • Cookies

Communication Information

  • Enquiries submitted through our website

  • Emails

  • Telephone conversations

  • Messages

4. How We Collect Your Information

We collect personal data when:

  • You contact us through our website

  • You request a quotation

  • You become our client

  • You provide documents for bookkeeping or accounting services

  • You subscribe to updates

  • You communicate with us by email or telephone

  • You browse our website

  • Third parties provide information with your permission (for example, accountants, HMRC, Companies House or software providers)

5. How We Use Your Personal Information

We use your information to:

  • Provide bookkeeping services

  • Prepare financial records

  • Manage payroll

  • Prepare VAT returns

  • Assist with tax compliance

  • Communicate with clients

  • Respond to enquiries

  • Issue invoices

  • Receive payments

  • Improve our website

  • Comply with legal obligations

  • Prevent fraud

  • Maintain business records

6. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract

To provide bookkeeping and financial services requested by you.

Legal Obligation

To comply with legal and regulatory requirements, including obligations imposed by HM Revenue & Customs (HMRC).

Legitimate Interests

To operate and improve our business, maintain records, communicate with clients and prevent fraud.

Consent

Where required, such as for marketing communications or optional cookies.

You may withdraw your consent at any time.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • HM Revenue & Customs (HMRC)

  • Companies House

  • Banks (where authorised)

  • Accountants

  • Auditors

  • Payroll providers

  • Cloud software providers

  • IT support providers

  • Professional advisers

  • Legal advisers

  • Regulatory authorities

  • Law enforcement agencies where legally required

All third parties are required to protect your information and only process it in accordance with applicable data protection laws.

8. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreement (IDTA)

  • Adequacy Regulations

  • Standard Contractual Clauses where appropriate

9. Data Security

We take appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

Our security measures include:

  • Secure cloud storage

  • Password protection

  • Encryption where appropriate

  • Access controls

  • Staff confidentiality obligations

10. Data Retention

We retain personal information only for as long as necessary.

Typically:

  • Client accounting records: up to 6 years after the end of the relevant accounting period (or longer where legally required)

  • Tax records: in accordance with HMRC requirements

  • Business correspondence: up to 6 years

  • Website enquiries: normally up to 12 months unless a business relationship develops

After the applicable retention period, personal information is securely deleted or anonymised.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (where applicable)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details provided above.

12. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies may include:

  • Essential cookies

  • Performance cookies

  • Analytics cookies

  • Functionality cookies

Where required by law, we will request your consent before placing non-essential cookies.

You can manage cookie preferences through your browser settings.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to read their privacy policies before providing personal information.

14. Marketing Communications

We may occasionally send information about our services.

We will only send marketing communications where:

  • you have consented, or

  • we are permitted to do so under applicable law.

You may unsubscribe at any time by contacting us or using the unsubscribe link in our emails.

15. Children's Privacy

Our services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

17. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Frontline Business Solutions Limited

Address:
First Floor Swan Building, 20 Swan Street, Manchester, England, M4 5JW

Email:
admin@frontlinebsl.co.uk

Telephone:
07376306590

Website:
ww.frontlinebsl.co.uk

18. Complaints

If you are unhappy with how we process your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details below.

Email:
admin@frontlinebsl.co.uk

Telephone:
07376306590

Website:
www.frontlinebsl.co.uk